Privacy Policy

Last updated: December 31, 2024

Introduction

At NeighborhoodHub, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our neighborhood community platform.

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

  • Account Information: Email address, password, display name, and profile photo when you create an account.
  • Address Information: Your residential address to verify your neighborhood and connect you with nearby neighbors.
  • Content: Posts, events, messages, photos, place notes, and other content you share on the platform.
  • Communications: Any messages you send to us directly.

Information Collected Automatically

When you use our service, we automatically collect:

  • Device information (browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • IP address and general location data

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Verify your neighborhood membership
  • Enable communication between neighbors
  • Send you notifications about activity in your neighborhood
  • Respond to your comments, questions, and requests
  • Detect, investigate, and prevent fraudulent or illegal activities
  • Personalize your experience on the platform

Information Sharing

We share your information only in the following circumstances:

  • With Other Users: Your public profile, posts, and shared content are visible to other verified members of your neighborhood.
  • With Your Consent: When you direct us to share information with third parties.
  • For Legal Reasons: When required by law or to protect rights, privacy, safety, or property.
  • Service Providers: With vendors who assist us in providing our services (hosting, analytics, email delivery).

We never sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict certain processing of your data
  • Withdraw consent where processing is based on consent
  • Request a copy of your data in a portable format
  • Opt out of marketing communications

To exercise these rights, please contact us at privacy@ourneighborhoodhub.com.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can delete your account at any time, and we will delete your personal information within 30 days, except where we need to retain it for legal obligations.

Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: